Support & Training Overview
- Support is provided during standard office hours: 9am to 5pm, Monday to Friday (excluding Public Holidays).
- We will do our best to provide support outside of these hours.
Support is provided through three channels:
- Tickets lodged through the website: https://support.devfu.com.au
- Email: support@devfu.com.au
- Emergency Phone Support: +61 2 4022 8299 (For Critical Incidents Only)
The preferred method of support is via the ticketing system to ensure the communications can be effectively managed and tracked. If you send us an email, we'll load it into the support system on your behalf so that we can track your request and manage it effectively.
In the case of a critical incident where the system is inoperable, it is strongly suggested you make use of Emergency Phone Support to let us know immediately.
Basic Troubleshooting
If you're unable to access the system, before logging a ticket or calling emergency support, please quickly check the following:
- Can you access the system from a colleague's account or computer?
- Are there any recent power or communications issues onsite?
- Are you unable to access the internet or your company's intranet?
If you answered yes to any of the questions, please contact site IT first as the problem may be an infrastructure or IT issue.
Product Training
We now offer regular training sessions to help develop understanding of our products.
Visit our Training page to see available sessions to receive training.